Maintenance and Troubleshooting

Product Maintenance

To store:

  • Always unplug the device immediately after use and before storing.
  • Store the device away from water and other liquids.
  • Do not store the device or the pads in a location where the temperature is below 60 or above 90 degrees Fahrenheit.
  • When the device is stored with water in the reservoir, be sure it remains flat (black rubber fill cap pointing upwards).
  • When removing and storing the pads, replace the caps on the end of the blue tubes.

To clean:

  • Always unplug the device immediately after use and before cleaning.
  • Do not attempt to open or dismantle the device.
  • Dampen a clean cloth with water and gently rub the outside of the device and/or pads.
  • Do not use any chemical cleaning agents on the device.
  • Do not immerse the device in water.

Product Troubleshooting

Fail Safe Switch:
If you find that the cooling or heating system is not working properly on your device, it is possible that the safety switch has been activated because the device was getting too hot. This may be caused by a blockage of the air intake vent that is used to cool the pump. If this occurs, turn the device off and make sure that there are no objects (e.g. clothing) within six inches of the device. The switch will automatically reset after a few minutes. Upon resuming use, ensure that the power of the device is set to a lower level temporarily (level 5). Never use a power adapter other than the one provided with the device.

Ensure maximum heat or cool:
Some users have noticed that wearing the pad too tightly can reduce the maximum heat and cool that the device can achieve. If this happens, try loosening the pad and resuming use.

Overfilling the reservoir:
When filling the device with distilled water, make sure to pour water into the water reservoir portion of the device only. If too much water is poured in at once, it may not drain properly into the device’s reservoir. If this happens, either tip the device to one side or soak the excess water up with a towel to expose the air hole.

Adapter malfunction:
If the green light on the AC/DC adapter does not turn on, the adapter could be defective or overused.*

Power fuse failure:
There is a possibility that, over time, the power fuse to your device may need to be replaced.*

*If part of your device needs to be repaired or replaced, please call us at 877.646.1222 or notify us online. You should not attempt to fix the device yourself or allow someone to fix it. Attempting to repair the device yourself will result in the invalidation of the Warranty.

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