Returns and Refunds
30 Day Money-Back Guarantee:
We are focused on helping you mitigate your pain, and we are confident that if used as instructed, this device will provide relief (note; it is not advertised a cure for migraines or any other chronic condition). If, however, you are not satisfied with the product for any reason, you can notify us within 30 days of the purchase date and we will refund to you the total amount of the purchase price (minus shipping and handling costs).
Before asking for a refund, we would encourage you to do the following:
- Read our FAQ document, our online instruction manual and review our demo video. You might be able to find an answer that helps you better use the product to your satisfaction.
- Contact our support team to see if there is anything further we can do or try. Our support team does its best to solve any issue or to provide a quick solution to a problem.
If the above solutions do not work for you and you would like to take advantage of the SootheAway 30 Day Money Back Guarantee, please call 1.877.646.1222 or notify us online within 30 days of the purchase date of the device. In the comments section, please include the Device Serial # (See picture below). Upon receipt of your refund request, we may require you to fill out a brief survey detailing why you were not satisfied with the device and whether there is anything we can do to keep your business. The device will only be accepted under the 30 Day Money Back Guarantee if all components are returned in good working condition in the original SootheAway packaging.
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90 Day Product Warranty:
SootheAway products have a 90-day warranty from the date of purchase. Please view the SootheAway Instructional Manual, starting on page 13 for details on the warranty. To file a warranty claim, please call 1.877.646.1222 or notify us online within 90 days of the purchase date of the device. In the comments section, please include the Device Serial # (See picture above). Upon receipt of your warranty claim, we may require you to fill out a brief survey detailing the issues experienced with the device and how we might help you rectify the problem.
Notification of Authorized Return
Once your return has been approved, we will send an email to notify you. The email will contain a Return Authorization Number and FedEx Shipping Label.
Repackaging Requirement
In order for us to accept any returnable Items, they must be packaged according to the following guidelines:
- All units, pads, accessories and any other items shipped to you initially must be included in your return shipment.
- All units, pads, accessories and any other items shipped to you initially must be wrapped and packaged the way you received them so as to protect the items in transit.
- All units, pads, accessories and any other items shipped to you initially must be in working condition, with no visible signs of damage, upon receipt.
Issuance of Refunds
A credit will post to your credit card account approximately two business days after the date we receive your returned items (in acceptable condition) and process your return. However, it may take up to two billing cycles for the credit to appear on your monthly billing statement.
Exchanging a Pad
If you would like to exchange a pad, you may do so as long as you have not used the pad you are attempting to exchange. We cannot accept used pads. The purchaser will bear any shipping costs.
Non-Returnable Items
- Items Purchased from Other Sellers: We cannot accept SootheAway products purchased from resellers (or other consumers that have resold the unit).
- Items that have been damaged by any cause other than normal wear and tear.
